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Service desk
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#	Item
331	www.servicesphere.com IT Marketing Management Overview Marketing is the process by which companies determine what products or services may be of interest to customers, and the strategy to use in sales, communications an Add to Reading List Source URL: www.servicesphere.com Language: English Customer experience management Standards IT service management Information Technology Infrastructure Library Customer experience Service desk Sales Customer relationship management Marketing Business Information technology management
332	Case Study: CareCentrix IPsoft eases a major transition as a division of a company becomes a standalone firm CareCentrix’s Challenge CareCentrix, the leading provider of home health benefits management services to the Add to Reading List Source URL: www.ipsoft.com Language: English - Date: 2014-05-13 11:22:21 Distributed computing Method engineering Standards Cloud storage Information Technology Infrastructure Library Gentiva Health Services Service desk Server Data center Information technology management Computing Concurrent computing
333	LANDESK® Service Desk is ITIL 2011 Certified LANDESK Demonstrates Capabilities for PinkVERIFY 2011 Toolsets Service management orchestrates IT service delivery to drive efficiency, reduce costs, manage risk, improve con Add to Reading List Source URL: rs.landesk.com Language: English - Date: 2014-10-13 15:58:14 LANDesk Information Technology Infrastructure Library Service desk Incident management Knowledge Centered Support Problem management Service catalog Change management Information technology management Project management Information technology
334	PinkVERIFY™ 2011 ITSM Tool Assessment Criteria Change Management Purpose: “[C]ontrol the lifecycle of all changes, enabling beneficial changes to be made with minimum disruption to IT services.” (ST[removed]Activiti Add to Reading List Source URL: www.pinkelephant.com Language: English - Date: 2014-10-08 21:00:17 Software Change management Information Technology Infrastructure Library IT service management Configuration management database Service desk Incident management Debian Information technology management Project management Information technology
335	DMS With a Heart Document Management Systems (DMS) are by their nature very much alike. DMS’s, at the highest level, are responsible for tracking and storing electronic documents and managing the different versions mod Add to Reading List Source URL: www.equorum.com Language: English - Date: 2014-04-02 11:03:44 Information technology management Automation Technology Customer service Customer support Technical support Customer experience management Help desk Business
336	PinkVERIFY™ 2011 ITSM Tool Assessment Criteria Incident Management Purpose: “…[R]estore normal service operation as quickly as possible and minimize the adverse impact on business operations, thus ensuring that agr Add to Reading List Source URL: www.pinkelephant.com Language: English - Date: 2014-10-08 21:00:20 Computing Incident management Information Technology Infrastructure Library IT service management Change management Service desk Problem management Configuration management database Screenshot Information technology management Project management Information technology
337	Customer Support Technician We pride ourselves on the level of support we provide which greatly exceeds our competitors. We feel that customer support is extremely important and are willing to invest in someone with the Add to Reading List Source URL: smasolutions.it Language: English - Date: 2015-03-02 15:02:33 Technology Information technology management Groupware Outsourcing Technical support Customer service Customer support Service quality Customer experience management Help desk Business
338	PinkVERIFY™ 2011 ITSM Tool Assessment Criteria Service Catalog Management Purpose: “…[P]rovide and maintain a single source of consistent information on all operational services and those being prepared to be run o Add to Reading List Source URL: www.pinkelephant.com Language: English - Date: 2014-10-08 21:00:29 Information Technology Infrastructure Library IT service management SCM Service desk Configuration management database Information technology management Project management Information technology
339	PinkVERIFY™ 2011 ITSM Tool Assessment Criteria Request Fulfillment Purpose: “…[R]esponsible for managing the lifecycle of all service requests from the users.” (SO[removed]Activities: Receive request, log and va Add to Reading List Source URL: www.pinkelephant.com Language: English - Date: 2014-10-08 21:00:27 IT service management Service desk Screenshot Incident management Electron nuclear double resonance Technology Information technology management Computing Information Technology Infrastructure Library
340	Service Manager-Pro The ideal solution for a servicing business requiring job management along with an accounting system schedule jobs and assign them to staff members automatically schedule services when an item is sold Add to Reading List Source URL: www.infusionsoftware.co.nz Language: English - Date: 2013-02-18 16:38:53 Accounting software Help desk Email Purchasing Microsoft Dynamics GP Business Technology Web applications

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